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Netiquette Rules: Writing Civil, Compliant, Conversational E-Mail
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Netiquette Rules: Writing Civil, Compliant, Conversational E-Mail

Writing Effective Email
The $100,000 Writer
The e-Policy Handbook
The ePolicy Toolkit
The Social Media Handbook
eMail Rules
Instant Messaging Rules
Blog Rules
Email Management
Networking for Success

Best practices call for adherence to the rules of netiquette, or electronic etiquette, when communicating via e-mail, text messaging, social media, or any other electronic business communications tool. In other words, be polite, polished, and professional at all times. By adhering to the rules of netiquette, you can avoid potential compliance problems and enhance communication with all readers—internal and external.

The author of Writing Effective E-Mail, Nancy Flynn—an internationally recognized expert on electronic writing, netiquette, and compliance-shares 20 essential netiquette rules for employees and 7 special netiquette guidelines for executives and managers. You'll learn how to strike a business—appropriate tone, keep your conversational cool, use gender-neutral language, and avoid conversational pitfalls. You'll leave with the skills necessary to write e-mail that is 100% business-appropriate, civil, and compliant.

Book Reviews

"Employees' surreptitious use of IM can come back and bite your business in the bottom line, so it pays to learn about the technology and impose policies and standards."
-Harvard Business School, "Working Knowledge" newsletter. (Review of Instant Messaging Rules by Nancy Flynn.)

"A well-organized guide to implementing e-risk management….Delivers a high-level training program."
-American Bar Association, "Business Law Today." (Review of E-Mail Rules by Nancy Flynn.)

"Top 10 risk management books....37 rules for retaining and managing e-mail in ways to reduce corporate liability. Good stuff!"
-Claims magazine. (Review of E-Mail Rules by Nancy Flynn.)

Contact Nancy Flynn to discuss your training needs, get a quote, and schedule your program.
Writing Effective Email Published in August 2014, Nancy Flynn's Writing Effective E-Mail, 3rd Edition, has been completely updated with new content & exercises. Bonus: Sample e-mail, mobile device, and writing style policies that you can implement immediately. Buy now.